When will my order ship?
Answer: We process orders in the order they are received during normal business hours, Monday through Friday, 10-6pm cst with the exception of holidays. Any posted holiday hours should be treated as current policy. Orders placed after noon cst will be processed on the following business day. Orders are subject to a 3-5 business day turnaround time prior to shipping dispatch, however, almost all items you see online have been prepped for assembly and will ship within 1-2 business days. Everything you see is crafted by hand, in Texas, in-house. We do not mass-produce items here in the US or overseas, so thank you for your patience in getting your handcrafted items to you!
*Please note: Spoken word rings are made-to-order, from scratch, according to your specifications, and as such, require a 5-7 business day turnaround time.
I'm local to the Pflugerville/Austin area. Can I pick up my order to avoid paying shipping?
Answer: NO. NO. NO. For numerous reasons, namely family privacy, lack of a physical storefront, and our current order volume, it is absolutely impossible to accommodate 'porch pick ups'. Even if you live right around the corner, or in the neighborhood, you will be charged our standard shipping fee at checkout and your order will be SHIPPED to you, no exceptions! We cannot, in good conscience, show preferential treatment to local clients over the service we so proudly give to our other jewelry-loving peeps, including nationwide clientele. All K. Johnson Jewelry customers, local or international, will be demonstrated the same amount of courtesy while processing and shipping their orders.
I received a shipping notification via email and it included tracking, why can't I see the status of my shipment?
Answer: When we physically PRINT your shipping label, a tracking number and 'shipment notification' is automatically sent to you. This does NOT mean, however, that your item is in transit to its destination. If a label is printed after USPS pick ups, it will be sent out in the following business days mail. Your order is not considered "shipped" until tracking confirms acceptance by the USPS. If you have questions regarding your shipment, or have not received your tracking number, please contact us at firstname.lastname@example.org.
I placed an international order, but customs says I owe more money to have my order delivered. What does this mean?
Answer: International orders may be subject to charges that exceed what was paid to K. Johnson Jewelry LLC at the time of checkout. These charges are determined by the import laws of each country and may include, but are not limited to: customs fees and/or taxes, tariffs and duties. Any such fees or related fees and balances are the responsibility of our international customers at the time of delivery. Import laws and related fees are not associated with, or the responsibility of K. Johnson Jewelry LLC.
My order tracking shows acceptance by USPS, but it's been 3-7 business days and my package still hasn't arrived. What's going on?
Answer: If your tracking number shows acceptance, this means USPS has scanned your order into their system and has physically removed it from K. Johnson Jewelry headquarters. USPS is now in physical 'guardianship', if you will, of your order. Any delay past their standard 3-7 business days for USPS First Class mail or 1-3 business days for Priority Mail is out of the control of K. Johnson Jewelry personnel. We are unable to inquire about a package on your behalf. If your shipment hasn't arrived, it is up to you to call and make a claim to check on its status. Refunds or reimbursements for shipping will not be issued, under any circumstance, for orders delayed in transit or those that go past their predicted delivery date.
I need something fast. Can I pay for expedited shipping?
Answer: We strive to accommodate your timeline for delivery. Contact us prior to ordering to see if we can meet your timeline requirements if they differ from our standard processing predictions as stated here. Please note any expedited orders will be moved up in our order queue and therein may require additional processing & shipping charges. In this instance, you will likely be issued a customized invoice. Email email@example.com for assistance in expediting your order.
My tracking number shows my order has been delivered, but I don't have it. What do I do?
Answer: If your tracking number shows your packaged as accepted & delivered (in a parcel locker or otherwise), it is considered a successful shipment by K. Johnson Jewelry. If you don't have the package in your mailbox, parcel locker, P.O. Box, or on your doorstep, we suggest checking with neighbors, as the culprit is almost always a numerical street address error. Though this is a near non-existent issue, K. Johnson Jewelry cannot be held liable for missing and/or stolen packages. If you have concerns about delivery, we are happy to issue you a customized invoice that reflects a charge for signature confirmation and insurance. If you would like this service, you must contact us prior to purchasing items.